Shipping policy

Thank you for choosing Hairliven.com. This Shipping Policy outlines the details of our shipping process and procedures for delivering your orders in a timely manner.

  1. Order Processing Time: 1.1 Lead Time: We strive to process and ship orders within 3-5 business days from the date of purchase. Business days exclude weekends and public holidays.

1.2 Order Confirmation: Once your order is placed and payment is successfully processed, you will receive an order confirmation email. This email will contain details of your order, including the items purchased, shipping address, and order number.

  1. Shipping Methods and Delivery: 2.1 Shipping Methods: We utilize reliable shipping carriers to ensure safe and efficient delivery of your orders. The specific shipping methods available may vary depending on your location and the size or weight of the package.

2.2 Delivery Time: The estimated delivery time is dependent on the shipping method selected and your location. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor the progress of your delivery.

2.3 Shipping Costs: Shipping costs will be calculated and displayed at the checkout based on your location and the selected shipping method. Please note that additional fees such as customs duties or taxes may apply for international orders, and these fees are the responsibility of the customer.

  1. Order Tracking: 3.1 Tracking Information: For orders shipped with a tracking service, you will receive a tracking number via email. This tracking number can be used to monitor the status and progress of your shipment.

3.2 Tracking Updates: It may take a short period for the tracking information to be updated after you receive the tracking number. Please allow a reasonable time for the carrier to update their system with the latest information.

  1. Order Status and Support: 4.1 Order Status: You can check the status of your order by logging into your account on Hairliven.com. The order status will indicate whether your order is processing, shipped, or delivered.

4.2 Customer Support: If you have any questions or concerns regarding your order, shipment, or delivery, please contact our customer support team. We are here to assist you and provide any necessary information to ensure a satisfactory shopping experience.

  1. International Shipping: 5.1 International Orders: Hairliven.com offers international shipping to select destinations. Please note that delivery times for international orders may vary due to customs clearance procedures and local postal services.

5.2 Customs and Duties: International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer. We recommend contacting your local customs office for more information on the applicable fees.

  1. Shipping Restrictions: In some cases, certain products may be subject to shipping restrictions or limitations due to regulatory requirements or destination-specific rules. We strive to comply with all applicable laws and regulations related to shipping, and if any restrictions apply to your order, we will notify you promptly.

  2. Changes to the Shipping Policy: We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on Hairliven.com. We encourage you to review this policy periodically.

If you have any questions or require further assistance regarding our shipping policy, please contact us support@hairliven.com